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FAQs
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  • Consumers
  • Massage Professionals
  • Requirements to Certify
  • Massage Business Owners
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  • Law Enforcement & Government Agencies
  • Information About CAMTC
  • Verify Certification
  • File a Complaint
  • FAQs
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Frequently Asked Questions

*Legal Notice regarding FAQs: These FAQs are provided as a service to individuals and businesses interested in CAMTC certification. However, these FAQs are not intended as, nor a substitute for, legal advice. Individuals and businesses with questions regarding CAMTC's enabling statutes, California Business and Professions Code sections 460, 4600 et. seq., Government Code section 51034, and/or the rules pertaining to various local jurisdictions should consult their own experienced legal counsel.

  • COVID-19
  • Consumers
  • Massage Professionals
  • Employers and Massage Business Owners
  • Massage Schools
  • Local Government Agencies
  • Information Regarding Complaints

COVID-19

*Legal Notice regarding FAQs: These FAQs are provided as a service to individuals and businesses interested in CAMTC certification. However, these FAQs are not intended as, nor a substitute for, legal advice. Individuals and businesses with questions regarding CAMTC's enabling statutes, California Business and Professions Code sections 460, 4600 et. seq., Government Code section 51034, and/or the rules pertaining to various local jurisdictions should consult their own experienced legal counsel.

What is CAMTC?

CAMTC is a public benefit non-profit organization that provides voluntary certification to massage professionals who meet the requirements in the Massage Therapy Act and approves massage programs that meet minimum standards for training and curriculum.

Does the State of California require me to be certified by CAMTC to provide massage for compensation?

No. CAMTC certification is voluntary. Neither the State of California nor CAMTC requires you to be certified to provide massage for compensation in California. Please note that some cities and counties do require CAMTC certification. We recommend that you check with your local city and county regarding their requirements.

What are the benefits of CAMTC Certification?

CAMTC certification allows a certificate holder to provide massage for compensation in all cities and counties in the State of California without having to obtain a local permit. CAMTC certifies individuals, it does not regulate massage businesses. CAMTC’s voluntary certification program was created in 2009 in part as a way to address the uneven patchwork quilt of local regulations that existed before CAMTC’s inception and to elevate the profession.

Prior to CAMTC, massage therapists were required to comply with onerous regulations in many cities and counties that sought to regulate massage as if it were prostitution or a form of adult entertainment, instead of a healing art. Many cities required invasive medical tests, required massage providers to get “exotic dancer” permits, imposed adult entertainment zoning laws on massage businesses, considered massage businesses to be a nuisance, and sought to zone its practice out of existence. Cities and counties required varying amounts of education ranging from no documented hours of education to 1,000 hours of education. With each city and county having their own individual permitting requirements, many massage therapists were required to have multiple local permits to provide massage for compensation (even though working as W-2 employees) with annual fees that charged a weighted average of $482 per year for each jurisdiction.

CAMTC’s voluntary certification fundamentally changed the landscape. Cities can no longer require CAMTC certificate holders to submit to invasive medical exams, obtain local permits to provide massage for compensation, submit to fingerprinting and background checks, or zone massage businesses as adult entertainment.

Whose interests does CAMTC represent?

The public.

CAMTC’s mission is aligned with the Massage Therapy Act, Business and Professions Code section 4603, which states:

“Protection of the public shall be the highest priority for the council in exercising its certification and disciplinary authority, and any other functions. Whenever the protection of the public is inconsistent with other interests sought to be promoted, the protection of the public shall be paramount.”

CAMTC’s vetting and disciplinary standards elevate the massage therapy profession.

Can CAMTC advocate on behalf of the massage profession?

We care deeply about the success of the massage profession and we highly respect the massage profession. As a public protection entity, CAMTC is not allowed to represent the economic interests of the industry. However, CAMTC does regularly advocate for the profession through interactions with State and local officials, where it provides information on the reality of the practice of this ancient healing art.

How does the massage profession benefit from CAMTC?

In addition to educating local and State officials about the reality of the profession, CAMTC elevates the massage profession by tackling the issues of massage being used as a subterfuge for illicit activity, human trafficking, and protecting clients from sexual predators. To date CAMTC has engaged in more than 11,000 denial and disciplinary actions to protect the public and elevate the profession.

Has CAMTC been in communication with the State or Governor’s Office during the COVID-19 pandemic?

Yes. CAMTC has been in communication with the Governor’s Office and State administration officials. CAMTC recently received communication from the Director of the California Department of Health Care Services regarding the use of massage by those working for physicians and chiropractors.

Additionally, CAMTC has requested further clarification as to whether massage would qualify as deferred or preventive health care services that may be generally provided today.

To date, CAMTC has not received a response to this inquiry.

CAMTC has also contacted EDD and requested that the job category of “Masseur/Masseuse” be changed to “Massage Therapist.”

What happens if I don’t follow the Governor’s Order or local city or county laws, rules, or regulations?

Certificate holders must comply with all State and local laws, rules, and regulations, and failure to do so may be considered unprofessional conduct that may be actionable by CAMTC.

When will massage again be allowed to take place in the State?

As of today, May 21, 2020, the Governor’s state-wide Stay at Home Order remains in place, and massage has not been generally authorized to occur, except for the very narrow exception of those working directly for physicians or chiropractors who are providing deferred or preventive health care services. The expectation is that as the Stay at Home Order is lifted, the Governor will do so as a staggered roll-out, in phases. We believe that the Governor will identify which businesses will again be allowed to operate as the Order is lifted and various phases implemented. We have no information as to when massage will generally be able to resume at this time, though we believe it will be authorized under the higher risk workplace phase. The decision of when massage can generally occur will be made by the Governor, not CAMTC. While the Governor can provide a county a variance to move into later phases earlier than the rest of the State, as of today, no county has been granted a variance that allows for higher risk workplaces like massage to re-open. See: https://covid19.ca.gov/roadmap-counties/

What if there is a conflict between the Governor’s Stay at Home Order and a local County Order?

As of today, May 21, 2020, the Governor’s state-wide Stay at Home Order remains in place, and massage has not been generally authorized to occur, except for the very narrow exception of those working directly for physicians or chiropractors who are providing deferred or preventive health care services. The Governor’s Stay at Home Order is state-wide, and must be complied with regardless of a city or county’s local order. Cities and counties don’t have the legal authority to waive the State’s stricter requirements. While the Governor can provide a county a variance to move into later phases earlier than the rest of the State, as of today, no county has been granted a variance that allows for higher risk workplaces like massage to re-open. See: https://covid19.ca.gov/roadmap-counties/

Additionally, if a local city or county order is more restrictive, those working in that city or county must also comply with the city or county’s more restrictive requirements as well. This is because, in part, while the State is allowing deferred and preventive health care to occur, it has also acknowledged that cities and counties may be experiencing local outbreaks of coronavirus, therefore cities and counties have the authority to impose stricter restrictions than the State.

CAMTC previously stated that the Director of the California Department of Health Care Services has authorized those working for physicians or chiropractors to provide massage if it is for deferred or preventive health care services. If I fit into this category, what are the guidelines I must comply with?

The Director of the California Department of Health Care Services has recently stated that CAMTC certificate holders working for physicians or chiropractors that are resuming deferred or preventative health care services, based on the State’s new guidelines, may resume practice, as long as the local jurisdiction also allows it to occur. Please see the relevant guidelines here: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/ResumingCalifornia%E2%80%99sDeferredandPreventiveHealthCare.aspx

Do I have to be an employee of the physician or chiropractor in order for this provision to apply?

Since CAMTC did not create this exemption, it is not in a position to interpret what it means. However, CAMTC does believe that those working as employees for physicians or chiropractors, and are under their direct supervision, and who are providing deferred or preventive health care services, would qualify under this exemption.

What if I work with a physician or chiropractor?

The exemption noted above has not been stated to apply to individuals working with physicians or chiropractors. For those who are not working directly for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if I work for a physical therapist or acupuncturist?

The exemption noted above has not been stated to apply to individuals working for acupuncturists or physical therapists. For those who are not working for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if I am working pursuant to a physician’s or chiropractor’s prescription?

The exemption noted above has not been stated to apply to individuals working pursuant to a physician’s or chiropractor’s prescription. For those who are not directly working for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if I am working pursuant to a physician's or chiropractor's prescription?

The exemption noted above has not been stated to apply to individuals working pursuant to a physician’s or chiropractor’s prescription. For those who are not directly working for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if I work for a Doctor of Oriental Medicine?

The exemption noted above has not been stated to apply to individuals working for Doctors of Oriental Medicine. For those who are not directly working for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if I share space with physicians or chiropractors?

The exemption noted above has not been stated to apply to individuals sharing space with physicians or chiropractors. For those who are not working directly for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if I work as an independent contractor for a physician or chiropractor?

The exemption noted above has been stated to apply only to individuals working for physicians and chiropractors. This does not seem to include independent contractors, as they are not under the direction and control of a physician or chiropractor. For those who are not working directly for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if I provide massage for pain control, lymphatic drainage, or neuromuscular massage?

The exemption noted above has not been stated to apply to individuals providing massage for pain control, lymphatic drainage, or neuromuscular massage. For those who are not working directly for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if physicians or chiropractors refer patients to me?

The exemption noted above has not been stated to apply to individuals who have patients referred to them by physicians or chiropractors. For those who are not working directly for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if physical therapists or acupuncturists refer patients to me?

The exemption noted above has not been stated to apply to individuals who have patients referred to them by physical therapists or acupuncturists. For those who are not working directly for physicians or chiropractors, the Governor has not yet authorized massage to occur.

What if a physician has written a letter stating that the treatment is “medically necessary?”

The exemption noted above has not been stated to apply to individuals who provide massage to patients where a physician has written a letter stating that the massage services are “medically necessary.” For those who are not working directly for physicians or chiropractors, the Governor has not yet authorized massage to occur.

Why does the exemption only apply to those working for physicians or chiropractors? That decision seems to be unfair and fails to acknowledge an entire segment of the profession that works with medical or health care professionals and/or provides pain relief, lymphatic drainage, neuromuscular work, etc.

CAMTC understands the hardships and confusion created by the decision of the California Department of Health Care Services Director that only massage services provided by those working for physicians or chiropractors engaged in deferred or preventive health care services may occur at this time. This was a decision made by the Director, not by CAMTC. CAMTC has reached out to the Director’s and Governor’s Offices for further clarification, but none was provided. It is always difficult when lines get drawn, especially for those individuals who fall on the other side of the line. CAMTC has not been made aware of the reason why the line was drawn by the Director where it was, but there is speculation that it has to do with the fact that there is liability protection for massage therapists providing services while directly working for physicians and chiropractors.

I am a mobile massage therapist. Can I provide services to individuals in their homes? Can chair massage be provided at this time?

While the Governor has allowed surgeries and preventive health care services to resume in California, the Stay at Home Order remains in place and massage has not yet been generally authorized to occur. The Stay at Home Order applies to mobile massage taking place in client’s homes as well as massage occurring at dedicated business locations and chair massage. This means that mobile massage, chair massage, and massage in general is not yet authorized to take place, except for one very narrow exception (those working for physicians or chiropractors and providing deferred or preventive health care services).

Can CAMTC provide me with specific guidelines related to sanitation, disinfection, client evaluation and intake, and massage practice protocols related to coronavirus concerns?

CAMTC requested that the Federation of State Massage Therapy Boards (“FSMTB”) provide specific guidance on these important issues. In response, they convened a nationwide task force that has recently issued some recommendations that can be found here: https://indd.adobe.com/view/d38ce767-b8ae-4c3f-bdc6-f42e4894b2ad

These guidelines were recommended by FSMTB and are NOT CAMTC’s recommendations or guidelines, therefore CAMTC cannot provide interpretation or guidance on what they mean or how to use them. This document was provided merely as a helpful resource and are not recommendations that CAMTC requires you to follow. You MUST comply with your State and local regulations.

Additionally, CAMTC also has been working since March on drafting a comprehensive document with detailed recommended protocols from noted industry leaders related to sanitation, disinfection, client intake and evaluations, and massage practices that may be helpful in certificate holder’s efforts to try and minimize the risks of getting or transmitting the coronavirus. Once this document is completed, it will be posted on CAMTC’s website.

However, please note that CAMTC does not regulate massage establishments, it certifies individuals who meet the requirements in the Massage Therapy Act. The regulation of massage businesses is within the purview of local jurisdictions. Minimum health and safety requirements will most likely be determined by State and local public health departments, which must be followed by all individuals, including CAMTC certificate holders.

Can you grant an exemption to the Governor’s Stay in Place Order and allow me to provide and/or receive massage?

No. It is the Governor’s Order, and only the Governor can provide an exemption to his Order. CAMTC is not the entity that has prohibited massage from taking place.

Can you tell me if my insurance will provide liability coverage if I provide massage at this time?

CAMTC cannot provide you with legal advice. Please contact your insurance carrier for coverage questions.

Where do I go to find out what the local requirements are in my county related to the coronavirus and providing massage?

Please see this list with information for each California county related to Coronavirus:

Alameda County
http://www.acphd.org/2019-ncov.aspx

510-267-8000

Alpine County
http://alpinecountyca.gov/index.aspx?nid=516

Amador County
https://www.amadorgov.org/services/covid-19

BERKELEY (CITY OF)
https://www.cityofberkeley.info/covid19/

Butte County
http://www.buttecounty.net/publichealth/Home/fbclid/IwAR3fSGcPIbTuP9oMALIinPe68ft2E_vscQm2hDlGwwyilvdXog7KZwY9vTw

530-552-4000

Calaveras County
https://covid19.calaverasgov.us/

209-754-2896

Colusa County
http://www.countyofcolusa.org/771/COVID19

530-458-0380

Contra Costa County
https://www.coronavirus.cchealth.org/

844-729-8410

Del Norte County
http://www.co.del-norte.ca.us/departments/health-human-services/public-health/public-health-programs/communicable-diseases/novel-coronavirus/community-updates

707-464-0861

El Dorado County
https://www.edcgov.us/Government/hhsa/Pages/EDCCOVID-19.aspx

Fresno County
https://www.co.fresno.ca.us/departments/public-health/covid-19

Glenn County
https://www.countyofglenn.net/dept/health-human-services/public-health/covid-19

Humboldt County
https://humboldtgov.org/2018/Humboldt-Health-Alert

707-441-5000/ 707-268-2527
http://www.acphd.org/2019-ncov.aspx

Imperial County
http://www.icphd.org/health-information-and-resources/healthy-facts/covid-19/
http://www.icphd.org/health-information-and-resources/healthy-facts/covid-19/state-&-county-orders/

442-265-6700

Inyo County
https://www.inyocounty.us/covid-19

Kern County
https://kernpublichealth.com/2019-novel-coronavirus/

661-321-3000
publichealth@kerncounty.com

Kings County
https://www.countyofkings.com/departments/health-welfare/public-health/coronavirus-disease-2019-covid-19/-fsiteid-1

Lake County
http://health.co.lake.ca.us/Coronavirus/Businesses.htm

707-263-1090

Lassen County
https://lassencares.org/
http://www.lassencounty.org/dept/public-health/public-health

530-251-8100

Long Beach (city of)
http://www.longbeach.gov/health/diseases-and-condition/information-on/coronavirus/for-businesses/
http://www.longbeach.gov/economicdevelopment/covid-19-business-support/

Los Angeles County
http://publichealth.lacounty.gov/media/coronavirus/

Phone: (213) 240-8144
media@ph.lacounty.gov

Madera County
https://www.maderacounty.com/government/public-health/corona-virus-covid-19/covid-revised
https://www.maderacounty.com/government/public-health/corona-virus-covid-19/covidinfobusinesses

559-675-7703

Marin County
https://coronavirus.marinhhs.org/

Mariposa County
https://www.mariposacounty.org/1592/COVID-19-Information

209-259-1332

Mendocino County
https://www.mendocinocounty.org/community/novel-coronavirus

Call Center: (707) 234-6052
callcenter@mendocinocounty.org

Merced County
https://www.co.merced.ca.us/3350/Coronavirus-Disease-2019

209-385-7434

Modoc County
http://modochealthservices.org/corona-virus

530-233-6311

Mono County
https://coronavirus.monocounty.ca.gov/?fbclid=IwAR3ULHSWtqrkapcejIL-FQ8CgEGRxVuS7FU7yaCjTElzgJ4K1DnD50BWAkY

Monterey County
https://www.co.monterey.ca.us/government/departments-a-h/health/environmental-health/covid-19

831-755-4500
health@co.monterey.ca.us

Napa County
https://www.countyofnapa.org/2739/Coronavirus

707-253-4540
CoronaVirus@countyofnapa.org

Nevada County
https://www.mynevadacounty.com/2924/Coronavirus

833-342-5211

Orange County
https://occovid19.ochealthinfo.com/

833-426-6411

Pasadena (city of)
https://www.cityofpasadena.net/public-health/news-announcements/information-on-covid-19/

Placer County
https://www.placer.ca.gov/6367/Novel-Coronavirus-COVID-19

530-886-5310

Plumas County
https://www.plumascounty.us/2669/Novel-Coronavirus-2019-COVID-19

(530) 283-6400

Riverside County
https://www.rivcoph.org/coronavirus

951-358-5000

Sacramento County
https://www.saccounty.net/COVID-19/Pages/default.aspx

COVID-19 Hotline: 916-875-2400​​

San Benito County
https://hhsa.cosb.us/publichealth/communicable-disease/coronavirus/

831-637-5367

San Bernardino County
http://sbcovid19.com/

909-387-3911

San Diego County
https://www.sandiegocounty.gov/coronavirus/

San Francisco City and County
https://sf.gov/topics/coronavirus-covid-19

San Joaquin County
http://www.sjcphs.org/#hl1236

San Luis Obispo
https://www.slocounty.ca.gov/Departments/Health-Agency/Public-Health/Novel-Coronavirus-%28COVID-19%29.aspx

805-781-5500

San Mateo County
https://www.smchealth.org/coronavirus

(650) 573-2222
Contact Environmental Health Services
(650) 372-6200

Santa Barbara County
https://publichealthsbc.org/
https://publichealthsbc.org/health-officer-orders/

Santa Clara County
https://www.sccgov.org/sites/covid19/Pages/home.aspx
https://www.sccgov.org/sites/covid19/Pages/order-health-officer-050420.aspx

Santa Cruz County
http://www.santacruzhealth.org/HSAHome/HSADivisions/PublicHealth/CommunicableDiseaseControl/CoronavirusHome.aspx

Shasta County
https://www.co.shasta.ca.us/covid-19/overview

Sierra County
http://sierracounty.ca.gov/582/Coronavirus-COVID-19

Siskiyou County
https://www.co.siskiyou.ca.us/publichealth

530-841-2134

Solano County
http://www.solanocounty.com/depts/ph/coronavirus.asp

707-784-8988
covid19@solanocounty.com

Sonoma County
https://socoemergency.org/

Stanislaus County
http://schsa.org/publichealth/pages/corona-virus/

209-558-7535

Sutter County
https://www.suttercounty.org/doc/government/depts/cao/em/coronavirus

530-749-7700

Tehama County
https://www.tehamacohealthservices.net/services/communicable-diseases/

Trinity County
https://www.trinitycounty.org/communicable-disease

Tulare County
https://tchhsa.org/eng/index.cfm/public-health/covid-19-updates-novel-coronavirus/

county COVID19 info – 2-1-1

Tuolumne County
https://www.tuolumnecounty.ca.gov/250/Public-Health

209-533-7401
health@tuolumnecounty.ca.gov

Ventura County
https://www.vcemergency.com/

805-465-6650

Yolo County
https://www.yolocounty.org/health-human-services/adults/communicable-disease-investigation-and-control/novel-coronavirus-2019

Call 2-1-1

Yuba County
https://www.yuba.org/departments/emergency_services/coronavirus.php
https://www.yuba.org/coronavirus/

530-749-7700

My county is partially re-opening in some sectors and stating that massage is okay to resume. Can CAMTC Certified Massage Professionals return to work?

While CAMTC understands that your local jurisdiction has stated that massage may occur, the Governor’s Stay at Home Order remains in place. This means that everyone in the State of California must comply with the Governor’s Order if it is more restrictive than a local order, and regardless of whether there is or is not a local stay at home order in place. CAMTC Certificate Holders must comply with all State and local laws, rules, and regulations, and failure to do so may be considered unprofessional conduct that may be actionable by CAMTC.

While the Governor has allowed surgeries and preventive health care services to resume in California, the statewide Stay at Home Order currently remains in place and massage has not yet been generally authorized to occur. The expectation is that as the Stay at Home Order is lifted, the Governor will do so as a staggered roll-out. We believe that the Governor will identify which businesses will again be allowed to operate as the Order is lifted. We have no information as to when massage will be able to resume at this time. That is a decision the Governor will make.

When we are allowed to return to work, what precautions should be taken to protect our clients and ourselves?

CAMTC believes that it has a role in educating the public in a way we have never done before, not only on the efficacy of massage, but the safety of the practice. There will most likely be protocols created and enforced by county health officials and, likely, statewide legislative mandates will be proposed, and an entire range of concerns will be discussed. We expect that CAMTC will play an important role in these discussions. It is currently too soon to make any predictions about what these protocols and practices will ultimately look like. CAMTC does anticipate that the protocols included in the “What You Need to Know About Coronavirus” document that CAMTC emailed and posted on our website March 5, 2020, will be reviewed and an update will be provided to our certificate holders when appropriate.

I work for a physician or chiropractor providing massages. Can I provide massage now while working for them?

The Director of the California Department of Health Care Services has recently stated that CAMTC Certificate Holders who work for physicians or chiropractors that are resuming deferred or preventative health care services, based on the State’s new guidelines, may resume practice as long as the local jurisdiction also allows it to occur. Please see the relevant guidelines here:

https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/ResumingCalifornia%E2%80%99sDeferredandPreventiveHealthCare.aspx

While the State is allowing deferred and preventive health care to occur, it has also acknowledged that cities and counties may be experiencing larger numbers of local outbreaks of coronavirus. Therefore, cities and counties have the authority to impose stricter restrictions than the State. Please make sure that you are meeting State AND local requirements if you resume practice working for a physician or chiropractor.

I’ve seen plans to lift the Stay at Home Order in phases. Which phase will include CAMTC Certified Massage Professionals?

CAMTC’s CEO has contacted the Governor’s Office (click here to see attached letter) and State Administration to discuss the applicability of the Stay at Home Order to CAMTC Certified Massage Professionals. While the Governor has allowed surgeries and preventive health care services to resume in California, the Stay at Home Order remains in place and massage has not yet been generally authorized to take place. The CEO is seeking clarification regarding the applicability of the Order to Certificate Holders. The “phase” in which massage will be classified as the Stay in Place Order is lifted has not yet been shared with CAMTC.

Will CAMTC extend my CAMTC Certification period to compensate for lost time during the Stay at Home Order?

The two-year certification period for massage therapists is mandated by Law and cannot be changed by CAMTC. Only the California State Legislature can amend the Law. Please note however that CAMTC has recently instituted a new policy related to the temporary refund of late fees. This new policy acts as a de facto extension of the time period to apply for recertification, since it waives the fees for late recertifications. Under this new policy the suspension of late fees will be in effect. We will initiate late fee refunds through June 23, 2020. Your late fee refund will be credited back to the same credit or debit card that was used to pay the application processing fee. No action will be needed on your part.

Although our system automatically charges a late fee when a CAMTC Certificate has expired, our Certification Support Specialists will monitor payment activity and will proactively initiate the late fee refund for you within two business days. Additionally, please know that you can apply for recertification within 18 months from the date of expiration, though late fees will be assessed after June 23, 2020.

I’m filing for unemployment with the EDD. How can I indicate what type of work I do?

Please contact the California Employment Development Department for assistance filing for unemployment. Our understanding is that EDD lists the massage job title in their forms as “MASSEUR/MASSEUSE”. Please note that we have recently contacted the EDD and requested that the job title be changed to “Massage Therapy.”

Can CAMTC help me financially?

CAMTC’s mission is to protect the public by certifying massage professionals in California who meet the requirements in the Law and approving massage programs that meet the legal standards for training and curriculum. Our mission is aligned with section 4603 of the Massage Therapy Act, which states:

“Protection of the public shall be the highest priority for the council in exercising its certification and disciplinary authority, and any other functions. Whenever the protection of the public is inconsistent with other interests sought to be promoted, the protection of the public shall be paramount.”

While we believe that CAMTC’s vetting and disciplinary standards elevate the massage therapy profession, as a consumer protection body, we cannot represent the economic interests of the industry. Doing so is outside of the scope of CAMTC’s legislative mandate.

That being said, here are some links that we hope are helpful to you:

Small Business Owner's Guide to the CARES Act
https://www.sbc.senate.gov/public/_cache/files/2/9/29fc1ae7-879a-4de0-97d5-ab0a0cb558c8/1BC9E5AB74965E686FC6EBC019EC358F.the-small-business-owner-s-guide-to-the-cares- act-final-.pdf

SBA Disaster Assistance in Response to the Coronavirus
https://www.sba.gov/disaster-assistance/coronavirus-covid-19

SBA Disaster Assistance – Disaster Assistance Availabl
https://www.sba.gov/funding-programs/disaster-assistance?utm_medium=email&utm_source=govdelivery

CA EDD Work Sharing Program
https://www.edd.ca.gov/unemployment/Work_Sharing_Program.htm

CA EDD – COVID-19
https://www.edd.ca.gov/about_edd/coronavirus-2019.htm

CA EDD – Pandemic Unemployment Assistance
https://www.edd.ca.gov/about_edd/coronavirus-2019/pandemic-unemployment-assistance.htm

CA Department of Industrial Relations – COVID-19
https://www.dir.ca.gov/dlse/2019-Novel-Coronavirus.htm

Governor Newsom Executive Order Providing Relief to California Small Businesses
https://www.gov.ca.gov/2020/03/30/governor-newsom-signs-executive-order-providing-relief-to-california-small-businesses/

U.S. Dept of Labor – Paid Sick Leave & Expanded Family and Medical Leave under the Families First Coronavirus Response Act
https://www.dol.gov/newsroom/releases/whd/whd20200324

Why is CAMTC reminding me to recertify during the Stay at Home Order?

The courtesy notices that are sent out by CAMTC can be very helpful for individuals as reminders that their certificate expiration date is approaching. The vast majority of CAMTC Certified Massage Professionals are choosing to keep their certificate active and valid without any lapse in their CAMTC Certification.

Will the application processing fee be reduced?

CAMTC is unable to reduce the fee at this time. Please note however that CAMTC has recently instituted a new policy related to the temporary refund of late fees. This new policy acts as a de facto extension of the time period to apply for recertification since it waives the fees for late recertifications. Under this new policy the suspension of late fees will be in effect. We will initiate late fee refunds through June 23, 2020. Your late fee refund will be credited back to the same credit or debit card that was used to pay the application processing fee. No action will be needed on your part. Although our system automatically charges a late fee when a CAMTC Certificate has expired, our Certification Support Specialists will monitor payment activity and will proactively initiate the late fee refund for you within two business days. Additionally, please know that you can apply for recertification within 18 months from the date of expiration, though late fees will be assessed after June 23, 2020.

Consumers

*Legal Notice regarding FAQs: These FAQs are provided as a service to individuals and businesses interested in CAMTC certification. However, these FAQs are not intended as, nor a substitute for, legal advice. Individuals and businesses with questions regarding CAMTC's enabling statutes, California Business and Professions Code sections 460, 4600 et. seq., Government Code section 51034, and/or the rules pertaining to various local jurisdictions should consult their own experienced legal counsel.

What does CAMTC do?

California Massage Therapy Council’s mission is to protect the public by certifying massage professionals in California that meet the requirements in the law, and approving massage programs that meet the minimum standards for training and curriculum.

Specifically, CAMTC is required by California Business and Professions Code section 4600 et. seq. to:

  1. Create and implement a voluntary certification program for the massage therapy profession that will enable consumers to easily identify credible Certified Massage Therapists (CMTs);
  2. Ensure that certified massage professionals have completed sufficient training at approved schools; and
  1. Approve massage school program. As of July 1, 2016, CAMTC only accepts education from massage school programs that have been CAMTC Approved.
What is the difference between a license and a certificate?

A "certification" (or title) law states that in order to use the protected titles (such as "certified massage therapist, etc) the professional must be certified by the entity granted authority to issue the certification.  A “license” (or practice) law is administered by the state and is mandatory for the individual to obtain before they can work in their profession in the state.  The State of California does not license the massage profession. CAMTC certification is the only credential for massage professionals that is recognized by state law.

The California Massage Therapy Council, a private nonprofit corporation, issues voluntary certifications to massage professionals that meet the requirements in the law. Certification is voluntary, and CAMTC certification is not required by state law in order for a massage professional to practice their profession in the state. However, many cities and counties have replaced their requirement for a city massage permit, usually issued by the police or sheriff's department, with a requirement for CAMTC certification. Massage professionals may find CAMTC certification useful as it is recognized statewide and employers may require certification.

The California Business and Professions Code section 4606 makes it an unfair business practice for anyone not certified by CAMTC to use the titles: Licensed, Certified, Certified Massage Therapist, Certified Massage Practitioner, CMT, or CMP.

Are there different levels of certification?

As of January 1, 2015, CAMTC only issues new certificates to Certified Massage Therapists ("CMTs"). However, those who are already certified as Certified Massage Practitioners ("CMPs") may continue to be recertified as CMPs.

What does the Certified Massage Therapist or Certified Massage Practitioner title mean?

The Certified Massage Therapist (CMT) or Certified Massage Practitioner (CMP) title signifies to consumers that the CMT or CMP meets or exceeds minimum educational standards established by California Business and Professions Code section 4600 et. seq. and that the massage professional has passed all background checks. Before 2015, in order to be certified as a CMP, a massage professional was required to have a minimum of 250 hours of education, while certification as a CMT required a minimum of 500 hours of education or 250 hours of education and passage of a CAMTC approved exam.  As of January 1, 2015, CAMTC Certification as a CMT requires 500 hours of education and passage of a CAMTC approved exam.

Is there a difference in what a Certified Massage Practitioner and a Certified Massage Therapist can do?

There is no difference in the scope of practice between a CMP and CMT.

Why should I care if my massage therapist is certified?

By choosing a CAMTC Certified Massage Professional, you know that he or she has met the requisite standards of preparation and education to merit their designation. In addition, CAMTC Certified Massage Professionals undergo extensive background checks, fingerprinting and other qualifying criteria. CAMTC can investigate complaints made against CAMTC Certified Massage Professionals and take action when appropriate.

Does CAMTC also regulate massage establishments?

No,  CAMTC does not have authority over the business of massage or massage establishments. Massage businesses and establishments are typically regulated by the city or county. 

Massage Professionals

*Legal Notice regarding FAQs: These FAQs are provided as a service to individuals and businesses interested in CAMTC certification. However, these FAQs are not intended as, nor a substitute for, legal advice. Individuals and businesses with questions regarding CAMTC's enabling statutes, California Business and Professions Code sections 460, 4600 et. seq., Government Code section 51034, and/or the rules pertaining to various local jurisdictions should consult their own experienced legal counsel.

 

For Applicants & Certificate Holders:

I am already a locally permitted or licensed Massage Therapist. Why should I certify with CAMTC?

Unless your city or county requires you to be certified, it is your choice. The State of California does not require massage professionals to be certified by CAMTC. However, many massage professionals find CAMTC Certification to be useful because, as a CAMTC Certified Massage Professional, you will not need a massage therapist permit to provide massage for compensation in any California city or county.

What is the difference between a license and a certificate?

A “license” is a document issued by the state and is mandatory for the individual to obtain before they can work in their profession in that state.  The State of California does not license the massage profession. The California Massage Therapy Council, a private non-profit corporation, issues voluntary certifications to massage professionals that meet the requirements in the Massage Therapy Act. CAMTC Certification is voluntary. CAMTC Certification is not required by State Law in order for a massage professional to practice their profession in the State, though many massage professionals find CAMTC Certification useful.  CAMTC Certification is the only credential for massage professionals that is recognized by California State Law.

California Massage Business and Professions Code, Section 4611, makes it an unfair business practice for anyone not certified by CAMTC to use the titles: Licensed, Certified, Certified Massage Therapist, Certified Massage Practitioner, CMT, or CMP.

What are the qualifications for CAMTC Certification?

California Business and Professions Code sections 4600 et. seq. designate a number of qualification sets for CAMTC Certification. Applicants must meet the educational requirements in the law, have passed a background check, and not violated any provisions of the Massage Therapy Act.

Certified Massage Therapist (CMT) - New applicants must complete at least 500 hours of massage education and training from CAMTC approved schools. See the Requirements to Certify for further details.

How long does the CAMTC Certification process take?

We continue to receive a large number of applications for certification, so please expect the process to take approximately ninety (90) days for COMPLETE applications that have no background or educational issues. A complete application includes a signed and dated application on which complete, true, and accurate answers to all of the questions have been provided, as well as payment, passport photo, copy of government issued ID, original transcripts sent directly from school(s), and live scan fingerprinting results have been received. Applications with issues, including but not limited to those received from applicants with criminal convictions, civil or administrative citations or where local action has been taken against the applicant, complaints have been made in relation to an applicant's professional conduct, or those with education issues, can take a significantly longer period of time.

Can I get a copy of my transcript from you?

No. CAMTC does not provide this service. With the exception of providing you with an electronic copy of the application form you submitted to CAMTC for certification, CAMTC cannot provide you with copies of documents (or return originals) you or others may have submitted on your behalf. For this reason it is very important that you keep your original documents and only submit copies of documents to support your application for CAMTC Certification.

Can you return original documents I have sent to you?

No. CAMTC cannot return original documents submitted. For this reason it is very important that you keep your original documents and only submit copies of documents to support your application for CAMTC Certification.

Is there a test required to become a CMT in California?

Passage of a CAMTC approved exam is not currently required for CAMTC Certification. While the Law previously imposed this requirement, the requirement to pass a CAMTC approved exam has been suspended through December 31, 2026.

How much does it cost to get certified?

Click here at CAMTC Fee Schedule for a comprehensive answer. These amounts are subject to change.

 

Will my CAMTC Certification be good everywhere?

CAMTC Certification entitles you to provide massage services for compensation anywhere in the State of California without needing to obtain a local massage permit. It does not apply outside of California, although it is possible that other states may accept CAMTC Certification to help qualify to work in that state.

Can I use my license from another state to get certified?

No. CAMTC does not have reciprocity with any other state.

My massage training was completed outside the U.S. Will you accept my education hours?
  • Policies and Procedures for Evaluation of Out-Of-Country Education – North America
If I am enrolled in a massage program that is longer than 500 hours, can I apply for CAMTC Certification after I have completed 500 hours of education but before I have completed my entire massage program?

It depends. In order to be certified, CAMTC must receive an original transcript from your school showing that you have met the educational requirements for CAMTC Certification. This includes completion of a minimum of 500 hours of education with 100 of those 500 hours meeting core curriculum requirements (a minimum of 100 hours in anatomy, physiology, contraindications, health and hygiene, and business and ethics). If your school is willing to provide an original transcript to CAMTC showing that you have completed a minimum of 500 hours of education and the core curriculum requirements, even though you have not completed your entire massage program, assuming your school is a CAMTC Approved School Program and there are no other issues, CAMTC will accept that transcript for certification purposes.

If I receive a proposed denial letter, what is the process to challenge the proposed denial?

If the Background Review Department, after reviewing your application, determines that it should be denied, you will be sent a letter notifying you of the reasons for the proposed denial. It is very important that you follow the procedures outlined in your letter, including meeting all of the deadlines identified in the letter and communicating with CAMTC through the email address identified in the letter. Applicants who are proposed to be denied certification will be given at least 15 days prior notice of their opportunity to be heard, either orally or in writing. The current fees are: $180 for consideration of a written statement and $270 for an oral hearing - but please be sure to check your letter. If the proposed decision to deny is upheld, it will not become final and effective until at least five days after the opportunity to be heard. The hearing will be held, or the written statement considered, by the Background Review Department, which is authorized to determine whether denial of CAMTC Certification should occur. The decision of the Background Review Department is final. Click here for more information.

NOTE: An applicant who is denied CAMTC Certification may re-apply for certification TWO (2) YEARS after the effective date of the denial. CAMTC has the information you have previously submitted and it will be considered along with your new application. It's important to submit any NEW evidence or information you have in support of your application. However if you have no additional evidence to submit, or there has not been a relevant change in circumstance, you may be denied again. Please also note that the California State Law known as the Massage Therapy Act has changed and additional basis and changes in procedures for denial and discipline have been made.

How often do I need to recertify?

CAMTC Certification is for a period of two years. To retain your Certification, apply every two years. Click here for the CAMTC Fee Schedule. Fees are subject to change. 

Certificate Holders may apply for CAMTC Recertification 3 months prior to their expiration date. Only as a courtesy, CAMTC may send notifications to you, by email and regular mail, reminding you of the need to recertify. Please make sure that you have updated your phone number, home and work addresses, and your primary email address within 30 days of any changes as required by California State Law. And this will help to ensure that you receive a reminder of your need to recertify. It is your responsibility as a CAMTC Certificate Holder, to submit a fully completed CAMTC Recertification Application and ensure that it is 'received' by CAMTC before the expiration date listed on your CAMTC Certificate. Failure to receive a reminder notification does not waive your responsibility to submit a fully completed CAMTC Recertification Application and to ensure that it is received before your current CAMTC Certificate expires.

Certificate Holders who have submitted a complete application for CAMTC Recertification that is received by CAMTC at least 60 days before expiration, with no background issues, should have a new CAMTC Certificate and CAMTC ID Card mailed 5 days or more prior to the date of expiration. If your CAMTC Certificate and CAMTC ID Card have not reached you by 10 days of email notification that it has been approved, please contact CAMTC at info@camtc.org or 916-669-5336.

Click here for the CAMTC Fee Schedule to keep up-to-date. Failure to submit a fully completed CAMTC Recertification Application that is 'received' by CAMTC before your Certification expires will result in a late fee if the CAMTC Recertification Application is received by CAMTC within 18 months of your CAMTC Certificate expiring. If a fully completed CAMTC Recertification Application is not 'received' by CAMTC within 18 months of your certificate expiring, you will be required to apply for CAMTC Certification as a new applicant, and you will have to meet all of the requirements for CAMTC Certification that exists at the time your new application is received by CAMTC. UNDER NO CIRCUMSTANCES CAN THIS LATE FEE OR POLICY BE WAIVED.

If I am already certified do I need to pass an exam to recertify?

Passage of a CAMTC approved exam is not currently required for CAMTC Certification. While the Law previously imposed this requirement, the requirement to pass a CAMTC approved exam has been suspended through the end of 2026.

What if my CAMTC Certification has lapsed?

If you let your CAMTC Certification lapse for less than 18 months, you can recertify by filling out the CAMTC Recertification Application and paying the recertification processing fee plus a late fee.

If your CAMTC Certification has lapsed for more than 18 months, you will need to apply as a new applicant. That includes submitting new Live Scan fingerprints and meeting the current educational standards for CAMTC Certification that exist at the time your new application is received by CAMTC. 

What is in the State Law in regards to using my full name and CAMTC Certificate Number in advertising?

California Business and Professions Code Section 4608 states:

In addition to the other requirements of this chapter, a certificate holder shall:

(a) Display his or her original certificate wherever he or she provides massage for compensation. A certificate holder shall have his or her identification card in his or her possession while providing massage services for compensation.

(b) Provide his or her full name and certificate number upon the request of a member of the public, the council, or a member of law enforcement, or a local government agency charged with regulating massage or massage establishments, at the location where he or she is providing massage services for compensation.

(c) Include the name under which he or she is certified and his or her certificate number in any and all advertising of massage for compensation. In addition the certificate holder must:

(d) Notify the council within 30 days of any changes in the certificate holder's home address or the address of any massage establishment or other location where he or she provides massage for compensation, excluding those locations where massage is only provided on an out-call basis. A certificate holder also shall notify the council of his or her primary email address, if any, and notify the council within 30 days of a change of the primary email address.

Can I work under a nickname?

Please be aware that the State Law now requires that CAMTC Certificate Holders must provide their full name and CAMTC Certificate Number upon request to members of the public, CAMTC, a member of law enforcement, or a local government agency that regulates massage, when he or she is at the location where he or she provides massage for compensation.

Must I display my CAMTC Certificate and carry my CAMTC ID Card at work?

Certificate holders are required by State Law to display his or her original CAMTC Certificate at each location where they provide massage for compensation. Certificate holders must also have their CAMTC ID Card in their possession while providing massage. NOTE: Currently to order original CAMTC Certificates for to display at each work location, you must email info@camtc.org or call (916) 669-5336.

How can I get a replacement CAMTC Certificate or CAMTC ID Card?

If you have lost your CAMTC Certificate or CAMTC ID Card, you can request a reprint of one or both of these items. If you have changed your name, you must request a reprint of your CAMTC Certificate and CAMTC ID Card. If you are requesting a reprint of an CAMTC Certificate and/or a CAMTC ID Card because of a name change, you must send a copy of the divorce or marriage certificate or other legally binding name change document to: CAMTC, One Capitol Mall - Suite 800, Sacramento, CA 95814. By State Law, you must display your original CAMTC Certificate at each work location. If you work at more than one location, you may purchase an original CAMTC Certificate from CAMTC for each location. NOTE: Currently you must call to order additional certificates (916) 669-5336 Please contact our customer service department with any questions about your login at info@camtc.org or call (916) 669-5336. 

All CAMTC Certificate Holders will need to click here to register the first time using the new website in order to complete an online application for CAMTC Recertification.

If you are already registered for this new site click here to login.

Can I use "massage machines" or other specialized techniques as a certified massage professional?

The Massage Therapy Act does not define the legal scope of practice for certified massage professionals. However, Business and Professions Code section 4601(e) defines massage as, "the scientific manipulation of the soft tissues." It further states that, for the purposes of the Massage Therapy Act, "the terms 'massage' and 'bodywork' shall have the same meaning."

I don’t consider my work to be massage, and do not have training as a massage therapist. My city or county says that I need to be certified.

If you are not certified, your city or county has the right to regulate you as they like. If the definition of massage in the municipal or county code is interpreted by your city or county to include your work, they can require a massage permit or certification.

Can I do Tantric Massage or Sexological Bodywork?

If Tantric Massage or Sexological Bodywork is practiced in such a way as to involve touch of the sexual organs, it violates the  Massage Therapy Act. Sexual activity on the premises of a massage establishment or during a massage both violate California Business and Professions Code section 4609:

(a) It is a violation of this chapter for an applicant or a certificate holder to commit any of the following acts, the commission of which is grounds for the council to deny an application for a certificate or to impose discipline on a certificate holder:

(1) Unprofessional conduct, including, but not limited to, any of the following:

(A) Engaging in sexually suggestive advertising related to massage services.

(B) Engaging in any form of sexual activity on the premises of a massage establishment where massage is provided for compensation,excluding a residence.

(C) Engaging in sexual activity while providing massage services for compensation.

(D) Practicing massage on a suspended certificate or practicing outside of the conditions of a restricted certificate.

(E) Providing massage of the genitals or anal region.

(F) Providing massage of female breasts without the written consent of the person receiving the massage and a referral from a licensed California health care provider. 

 

What is sexually suggestive advertising related to massage services?

Business and Professions Code section 4609(a)(1)(A) allows CAMTC to base denial and disciplinary decisions on the fact that an individual is engaged in “sexually suggestive advertising related to massage services."

In order for this section of the law to apply, an applicant or CAMTC Certificate Holder must have:

1) advertised,

2) the advertisement must be related to massage services, and

3) the advertisement must also be sexually suggestive. CAMTC defines an “advertisement” as a paid advertisement, as opposed to unpaid promotional service.

What Water based Modalities have been approved by CAMTC?

Effective January 1, 2015, CAMTC may deny an applicant certification or discipline a certificate holder if, while engaged in the practice of massage for compensation or while visible to clients in a massage establishment, the applicant or certificate holder is dressed in swim attire if the water-based massage modality they are providing has not been approved by the Council [Business and Professions Code section 4609(a)(10)(A)]. The following water based massage modalities have been approved by CAMTC, so that wearing swim attire while providing these modalities (or while visible to clients in a massage establishment) will not be a violation of Business and Professions Code section 4609(a)(10)(A) or CAMTC’s Denial Procedures:     

  • Watsu Massage,
  • Vichy Showers,
  • Hydrotherapy,
  • Swiss Showers
  • Scotch Hose
  • Hydrotherapy tub

The following techniques are offered by some massage therapists as well as other spa service providers. No bathing suit would need to be worn, unless one of the showers above is used to remove the products.

 Body Scrubs -using abrasive products to scrub dead skin off

 Body Wraps - wrapping the body in blankets to warm after a scrub to relax and allow moisterizer to soak in

As always, unprofessional behavior during even these techniques is something that CAMTC would review whether the technique is approved or not. Bathing suits are not worn other than for the application of any of the modalities below, which do not include massage in the wet room.

Can I bill insurance companies for my work?

CAMTC has no authority over insurance law and billing requirements.

Do I still need to get a business license, even if I'm CAMTC Certified?

That depends on the city or county where your business is located. Business licenses are required by most cities in California. This applies to you if own your own business, which includes being self-employed or operating as an independent contractor. If you conduct business in multiple cities, you may need a business license in each city. If your business is located outside of city boundaries, in what is called an “unincorporated county,” you will need to determine whether your county requires a business license or some form of registration, which might require proof of CAMTC Certification. Some may charge a fee to verify that you are CAMTC Certified.

In any city where your business is located, it might be helpful to call the business license or finance office and ask what the business license fee is for a massage business.  Tell them that you're CAMTC Certified. Ask about exemptions to the business license requirements and reduced fees for part-time businesses, and whether your business would qualify.

Cities and counties cannot require an individual certified by CAMTC to obtain a local massage permit in order to provide massage for compensation. Therefore, if you are a W-2 employee working at someone else’s business, you do not need a business license. However, cities and counties may require that massage businesses obtain a license, permit, certificate, or other authorization in order to operate.

I have questions about whether I am being paid fairly, or whether I am misclassified as an independent contractor rather than as an employee.

CAMTC has no authority over labor law.

Do I need to take continuing education?

CAMTC certification does not require continuing education in order to recertify.

Can I still use the title HHP?

The HHP certificate from your school carries no legal meaning outside of a city that recognizes the HHP. It was issued by a massage school and reflects a specific level of massage training. If you are not certified by CAMTC, you cannot call yourself or use the initials of a Certified Massage Therapist (CMT), Licensed Massage Therapist (LMT), Registered Massage Therapist (RMT), or Certified Massage Practitioner (CMP); but the HHP title is still valid.

Has CAMTC established a position on the use of cannabis topicals, oils, lotions, etc. in massage?

CAMTC's Board has not taken a position on this issue.

Employers and Massage Business Owners

*Legal Notice regarding FAQs: These FAQs are provided as a service to individuals and businesses interested in CAMTC certification. However, these FAQs are not intended as, nor a substitute for, legal advice. Individuals and businesses with questions regarding CAMTC's enabling statutes, California Business and Professions Code sections 460, 4600 et. seq., Government Code section 51034, and/or the rules pertaining to various local jurisdictions should consult their own experienced legal counsel.

How can I find out what my city or county requires?

Check the website of your city or county and search for the municipal code for massage. You can also try searching www.courtsystem.org. Be aware that the jurisdiction is likely to have both a massage ordinance, regulating the business, and a zoning ordinance, regulating where the business can be located.

Will a city be able to require various permits (other than a city business license) for CAMTC certified massage professionals who want to start their own business and hire/contract with massage professionals if ALL of the massage professionals have certification from CAMTC?

As of January 1, 2015, and again in January 2017 the law applicable to CAMTC certificate holders and massage businesses has changed significantly. The changes in law specify that CAMTC has jurisdiction over individuals (applicants and certificate holders), but jurisdiction over massage businesses is vested in the cities and counties. The fact that all of those who provide massage for compensation on your business premises are certified no longer exempts your business from a city or county's permitting requirements.

However, local cities and counties cannot require an individual certified by CAMTC to obtain any other license, permit, certificate, or other authorization to provide massage for compensation. Cities and counties may require that massage businesses obtain a license, permit, certificate, or other authorization in order to operate. But a city or county's discretion to require other authorizations from massage businesses is not unlimited. Business and Professions Code section 4603.1 states that "Local governments shall impose and enforce only reasonable and necessary fees and regulations on massage businesses and massage establishments, in keeping with the requirements of existing law and being mindful of the need to protect legitimate business owners and massage professionals, particularly sole providers."

On January 1, 2017, this provision was moved from the Intent to the body of the law which makes it directive, and will limit local government to imposing and enforcing “ only reasonable and necessary fees and regulations on massage businesses and massage establishments.”

Additionally, while it is clear that a city or county can impose a requirement for a business license on a massage business (which includes independent contractors or owners of massage businesses), the law does not allow a city or county to impose the requirement for a massage establishment permit or registration with the police for independent contractors or sole providers in certain circumstances. Business and Professions Code section 4601(f) defines a "massage establishment" or "establishment" as a "fixed location where massage is performed for compensation, excluding those locations where massage is only provided on an out-call basis." Government Code section 51034(c)(9) provides that cities and counties may not "impose a requirement that an individual holding a certificate issued in accordance with Chapter 10.5 (commencing with Section 4600) of Division 2 of the Business and Professions Code, obtain any other license, permit, certificate, or other authorization to provide massage for compensation. However, this paragraph shall not be construed to prohibit a city, county, or city and county from requiring by ordinance that a massage business or establishment obtain a license, permit, certificate, or other authorization in order to operate lawfully within the jurisdiction." However, Business and Professions Code section 4603.1 makes it clear that cities and counties are only to impose reasonable and necessary fees and regulations. Reading all of these provisions together, it is clear that cities and counties are directed to not impose oppressive and unnecessary requirements for massage establishment permits or registration with the police. In situations where multiple independent contractors are working out of ONE fixed business location, then that is the massage establishment and that is the business that can be required to have a massage establishment permit or register with the police, not each individual working out of that establishment, even if they are each independent contractors or sole providers.

The Government Code 51034 (c )8 states cities and counties shall not be authorized to "Impose a requirement that a person certified pursuant to Chapter 10.5 (commencing with Section 4600) of Division 2 of the Business and Professions Code take any test, medical examination, or background check, including a criminal background check or requiring submission of fingerprints for a federal or state criminal background check, or comply with education requirements beyond what is required by Chapter 10.5 (commencing with Section 4600) of Division 2 of the Business and Professions Code." Government Code Section 51034 Section (c )4 prohibits a city or county from requiring "a massage establishment to have a shower or bath".

You can read the complete State Law know as the Massage Therapy Act.

If you are opening a new massage business, you will need to comply with zoning, land use, and health and safety regulations in your city or county to the extent that they are not in conflict with the Massage Therapy Act. Check with the agency in your city that issues business licenses, usually the finance or planning department, to see what requirements are applicable to your business. You should also make sure to understand the Massage Therapy Act: California Business and Professions Code sections 460, 4600-4621, and Government Code section 51034. We are working to achieve consistent implementation of the law throughout the state. If you believe that you are being given erroneous information, or the city or county is not recognizing your certification, or if you have questions regarding business regulations for massage professionals, please contact the Director of Governmental Affairs, Beverly May at bmay@camtc.org.

Can I hire non certified massage providers?

Yes, if the city or county in which your business is located does not require certification then you can hire non certified massage professionals. Check to see if the city requires a local massage permit from them.

I am not certified. My city requires all owners and managers who are not certified to submit to a background check and live scan. Can they do so?

Yes, the city or county has full authority over non certificate holders who own or operate massage businesses, as well as those who provide massage if certification is not required.

Am I responsible for the behavior of the massage providers in my business? What if they are independent contractors and not employees?

Yes. If you are certified, as the establishment or business owner or operator (manager) you are responsible for the behavior of all those providing massage for compensation on the premises of your establishment or business, whether W-2 employees or independent contractors (Business and Professions Code section 4607). If you are not certified, most local ordinances also hold you responsible.

I want to start a massage business at a fixed location. What do I need to do?

If you are opening a new massage business, you will need to comply with zoning, building, and health and safety regulations in your city or county to the extent that they are not in conflict with the Massage Therapy Act.

Check with the agency in your city or county that issues business licenses, usually the finance or planning department, to see what requirements are applicable to your business. Read the massage ordinance in the city in which you plan to open your practice. If it is outside of a city in the unincorporated county, read the county massage ordinance.

 You should also make sure to understand the Massage Therapy Act: California Business and Professions Code Sections 460, 4600-4621, and Government Code Section 51034. We are working to achieve consistent implementation of the law throughout the state. If you believe that you are being given erroneous information, or the city or county is not recognizing your certification, or if you have questions regarding business regulations for massage professionals, please contact the Director of Governmental Affairs, Beverly May at bmay@camtc.org.

How do I start a business providing mobile massage?

Check the city or county regulations for massage businesses.  If you will be travelling to multiple cities, in most cases you will need a business license in each one. Check with the business license (generally finance) office to see if they have a threshold of revenue that you must make before they require a business license. Some cities, like Los Angeles, require that you register for a Tax Certificate at no cost. At the end of the year they will base your business license tax on how much revenue your business received in that city. Contact Beverly May at bmay@camtc.org if your city requires that you have an establishment permit to provide off-premises work, or if they prohibit mobile massage.

Can I provide massage in my home?

You should check with your city to see if they have a Home Occupation ordinance, and if so, if your home is in an area zoned for home occupations. You should also read the city or county massage code to see what if any other regulations apply.

I have so many therapists working in my business. Must I display all the CAMTC Certificates on the wall?

Yes.

California Business and Professions Code Section 4608 states:

  1. In addition to the other requirements of this chapter, a certificate holder shall:

(a) Display his or her original certificate wherever he or she provides massage for compensation. A certificate holder shall have his or her identification card in his or her possession while providing massage services for compensation.

As a sole provider or independent contractor, must I display my CAMTC Certificate Number in advertising?

Yes, you must have your CAMTC CERTIFICATE NUMBER in any and all advertising, including business cards and websites.

I have a multi therapist facility – must I list all CAMTC Certificate Numbers in all ads?

No. The requirement to list the CAMTC Certificate Number applies to the individual, not the business.

What other regulations exist pertaining to advertising?

California Business and Professions Code section 4609(a) states that: It is a violation of this chapter for an applicant or a certificate holder to commit any of the following acts, the commission of which is grounds for the CAMTC to deny an Application for a CAMTC Certification or to impose discipline on a certificate holder:

(1) Unprofessional conduct, including, but not limited to, any of the following:

(A) Engaging in sexually suggestive advertising related to massage services.

Please also read California Business and Professions Code section 4611 for additional information regarding advertising.

Can we massage minors? If so, do we need a parent or guardian to sign a release or be present in the massage room?

The Massage Therapy Act does not address this issue. You should check with your city or county to see if the local massage ordinance has any requirements pertaining to massage of minors.

Massage Schools

*Legal Notice regarding FAQs: These FAQs are provided as a service to individuals and businesses interested in CAMTC certification. However, these FAQs are not intended as, nor a substitute for, legal advice. Individuals and businesses with questions regarding CAMTC's enabling statutes, California Business and Professions Code sections 460, 4600 et. seq., Government Code section 51034, and/or the rules pertaining to various local jurisdictions should consult their own experienced legal counsel.

How does the California Massage Therapy Act affect massage schools?

Pursuant to CAMTC’s Policies and Procedures for Approval of Schools, as of July 1, 2016, CAMTC generally only accepts education from California schools specifically approved by CAMTC. Previously, CAMTC did not approve schools. Rather, it accepted education from California schools approved by the California Bureau for Private Postsecondary Education (BPPE) or other entities listed in California Business and Professions Code section 4601(a), unless the school was otherwise un-approved by CAMTC.

Does my school have to get CAMTC School Approval?

CAMTC School Approval is voluntary. However, as of July 1, 2016, CAMTC generally only accepts education from CAMTC approved California schools for the purposes of CAMTC certification.

Why would I want my school to be CAMTC approved?

As of July 1, 2016 CAMTC generally only accepts education from massage schools in California that have been approved by CAMTC.  While CAMTC certification for individuals is voluntary, the ability to provide education that can be used for CAMTC certification is a significant benefit to your massage students.  Many massage school students want certification because certification:

  • Requires only one certificate to work in the entire state of California;
  • Offers affordable certification fees for massage professionals;
  • Facilitates the ability to qualify for licensure or certification in any of the other 44 states that regulate massage therapy; and
  • Helps to legitimize the massage therapy profession.
Do I still need BPPE approval or other accreditation?

Yes. In order to be approved by CAMTC, schools must already be, and continue to be, either approved by the BPPE, nationally accredited, a California community college, or approved by another entity listed in California Business and Professions Code Section 4601(a). CAMTC approval has no bearing on your approval by BPPE or any other certification or accreditation organizations, and does not replace these other approvals. Schools that have not received CAMTC approval for their massage programs may still operate in the State and provide massage education; CAMTC just will not accept education from those schools for certification purposes on or after July 1, 2016.

Can I get approval for my new school or massage program before I enroll students?

CAMTC does offer a provisional approval for new schools and massage therapy programs. Provisional approval means that your application, submitted documents, and preliminary site visit meet the minimum requirements for being a CAMTC approved school; however, your entire school review has not been completed. Provisional approval is limited to a six-month time period and does not guarantee that your school and programs will ultimately be approved by CAMTC.

What are the educational requirements for a student or graduate to become CAMTC certified?

As of January 1, 2015, new applicants may only apply for certification as a Certified Massage Therapist (CMT). In order to meet the educational requirements in the law for certification as a CMT, an individual must have a minimum of 500 hours of education from CAMTC approved schools. Of those 500 hours, a minimum of 100 hours must be in the core subjects of anatomy and physiology, contraindications, health and hygiene, and business and ethics.

Where does CAMTC get the authority to approve massage schools?

The California Massage Therapy Act specifies that CAMTC develop policies, procedures, rules, and bylaws for the requirements and processes for the approval and un-approval of schools. CAMTC has also been directed to address topics including, but not limited to, the following: "what constitutes an acceptable curriculum, facility requirements, student-teacher ratios, clinical practice requirements, and provisions for the acceptance of accreditation from a recognized accreditation body or other form of acceptance." (Business and Professions Code section 4615(b).)

Why does CAMTC not accept transcripts from some schools?

CAMTC only accepts education from CAMTC approved schools, which are those schools that meet the definition of an "approved school" in California Business and Professions Code section 4601(a). To meet the definition of a CAMTC "approved school," the school must be both "approved by the council" AND approved by the California Bureau for Private Postsecondary Education (BPPE), nationally accredited, a California community college, or approved by another body listed in California Business and Professions Code section 4601(a).

How does CAMTC determine if a school is "approved"?

The school should read CAMTC’s Policies and Procedures for Approval of Schools to determine eligibility and requirements. A school that is ready to apply must fill out and submit an Application for Massage School Approval in its entirety, pay the application fee and any background check fees, and host at least one site visit by CAMTC inspectors.

CAMTC will, among other things, thoroughly review the school’s application; request additional material if necessary; and inspect, at minimum, the school’s curriculum, instructional delivery, record keeping, and facility during a site visit. CAMTC has the responsibility to determine that the training and curricula massage schools provide meets the legal requirements for applicants to obtain certification, including but not limited to minimum standards for training and curriculum and general education guidelines.

What happens if my school is denied?

Once the application process is completed, your school may receive a letter for approval, provisional approval, corrective action, or proposal for denial. Approval is for two years and provisional approval is for six months. A letter requesting corrective action means the school does not meet the minimum requirements in one or more areas. Usually these are minor and the school is given an opportunity to make corrections in order to be reconsidered for approval.

If your school is proposed for denial, you will have the opportunity to oppose the denial by telephonic hearing or consideration of a written statement. If the proposed denial is upheld, then you will have the opportunity to appeal that decision before the CAMTC Board of Directors. Please see the Policies and Procedures for Approval of Schools for details.

Does the CAMTC Board of Directors have any members representing California Massage Schools?

Yes. Two seats on the CAMTC Board are reserved for massage educators. One is for the California Association of Private-Postsecondary Schools (CAPPS) and one for the Chancellor of the California Community Colleges.

Schools are always welcome at Board meetings or to contact the Board with feedback and suggestions. A schedule of Board meetings can be found on our website under FAQs and General Information. As educators, the future of massage therapy is in your hands.

 

Local Government Agencies

*Legal Notice regarding FAQs: These FAQs are provided as a service to individuals and businesses interested in CAMTC certification. However, these FAQs are not intended as, nor a substitute for, legal advice. Individuals and businesses with questions regarding CAMTC's enabling statutes, California Business and Professions Code sections 460, 4600 et. seq., Government Code section 51034, and/or the rules pertaining to various local jurisdictions should consult their own experienced legal counsel.

What does CAMTC do?

California Massage Therapy Council’s mission is to protect the public by certifying massage professionals in California that meet the requirements in the law, and approving massage programs that meet the minimum standards for training and curriculum.

Specifically, CAMTC is required by California Business and Professions Code Section 4600 et. seq. to:

  1. Create and implement a voluntary certification program for the massage therapy profession that will enable consumers to easily identify credible Certified Massage Therapists (CMTs);
  2. Ensure that certified massage professionals have completed sufficient training at approved school programs; and
  1. Approve massage school programs. As of July 2016, CAMTC only accepts education from massage school programs that have been CAMTC approved.
How does CAMTC check a massage professional's background?

Applicants for CAMTC certification are subject to a rigorous review. Before issuing a certification, CAMTC reviews the applicant's education and professional credentials and conducts a background check. CAMTC requires the submission of fingerprint images and related information to the California Department of Justice and the Federal Bureau of Investigation in order to check for potential criminal convictions. Some applications require additional review, including but not necessarily limited to consultations with local law enforcement agencies, investigation of the applicant's education and conduct, and/or interviews with applicants.

CAMTC receives current and subsequent arrest notification services as provided under section 11105.2 of the Penal Code. CAMTC requires applicants to self-report convictions, any administrative or civil action against a local permit, or other professional permits or licenses on the CAMTC application, and complaints made against them. CAMTC has the authority to investigate an applicant or certificate holder's background.

How does the CAMTC certificate affect a government agency's ability to regulate a massage professional?

CAMTC certificate holders are protected from certain regulations that cities and counties may impose on other massage professionals. Government Code section 51034 generally identifies regulations that cities and counties may not impose on CAMTC certified massage professionals. It generally provides, among other things, that cities and counties may not require a CAMTC certified individual to: take any test, medical exam, background check including criminal background, or requiring submission of fingerprints for a federal or state criminal background check, or comply with educational requirements beyond what is required for CAMTC certification; obtain any other license, permit, certificate, or other authorization to provide massage for compensation; comply with a dress code requirement beyond what is specified in Business and Professions Code section 4609(a)(10); or prohibit massage of the gluteal muscles or other massage techniques identified by CAMTC as legitimate. Additionally, Government Code section 51034 generally identifies regulations that cities and counties may not impose on massage businesses, including but not limited to defining or regulating massage businesses as adult entertainment.

Furthermore, Business and Professions Code section 460(a) generally provides that no city or county shall prohibit a person or group of persons certified by CAMTC from engaging in their business, occupation, or profession, or any portion of that business, occupation, or profession. CAMTC interprets this provision to mean that cities and counties cannot completely ban CAMTC certificate holders from engaging in the business of massage, impose moratoriums on the massage businesses of CAMTC certificate holders (including stopping them from replacing certificate holders that have left the business or expanding the business), place caps on the number of massage businesses of CAMTC certificate holders in a jurisdiction, nor can a city or county completely ban the provision of outcall massage services or other portions of a massage business without violating this provision of law. Business and Professions Code section 460(b) also generally provides that no city or county shall prohibit a person certified by CAMTC from engaging in any act or performing any procedure that falls within their professionally recognized scope of practice.

Are all California massage professionals required to be CAMTC certified?

No, CAMTC certification is voluntary, and the decision to apply for certification is up to the massage professional.

How do I check to see if a massage professional is CAMTC certified?

Go to the Law Enforcement/Government Agencies page and login to search for an individual to see if they are CAMTC certified. You can also check the public site Verify Certification.

CAMTC certificate holders are required to display their original certification at their place of work. CAMTC certificate holders are also required to have their CAMTC ID card in their possession while they are working and to produce it if requested.

How can I know what a CAMTC certificate and ID card look like?

You can view the image of a sample certificate and ID card.

How can I verify an individual’s certificate status and receive notices when disciplinary action is taken by CAMTC?

To verify the status of a particular certificate, click here and then click on the Verify Certification icon. Government staff and others who are directly involved with enforcing massage regulations can also request access to the dedicated section of CAMTC's website for law enforcement and local governments. Registered users will be able to view the secure site in order to verify certification, see the photo that is on a certificate holder's ID card, and link to other relevant information including disciplinary history.

To request access, click here and then click on the Login icon. More than one person in a city or county may register for these notices and gain access to the secure area of CAMTC's website.

 If you have any problems registering, contact Beverly May at bmay@camtc.org.

We are working on revising our city codes regarding massage professionals. Have any other cities shared their code changes with you?

Yes. Please contact the CAMTC Director of Governmental Affairs, Beverly May at bmay@camtc.org for more information.

Are there any examples of jurisdictions with comprehensive approaches to regulation of massage that are proving to be most effective?

Examples of cities or counties that provide a good approach to abating illicit activities under the guise of massage while respecting the profession of therapeutic massage can here found here.

See San Rafael staff report on land use options here. 

We are planning to require CAMTC Certification for all massage professionals in our city. Can we stop issuing permits?

That is a decision your jurisdiction has the authority to make. Typically permitted massage therapists are given at least 6 months to come into compliance.

Can we still require massage professionals to obtain city licenses and permits?

Local cities and counties cannot require an individual certified by CAMTC to obtain any other license, permit, certificate, or other authorization to provide massage for compensation. However, cities and counties may require that massage businesses obtain a license, permit, certificate, or other authorization in order to operate. In most cities and counties a business license is required for each massage business.

How do local agencies benefit from CAMTC Certification?

CAMTC's background review process allows it to obtain statewide information for each individual that applies for certification or recertification, providing a broad overview of background issues. The Massage Therapy Act allows CAMTC to take action on conduct-based violations, instead of being limited to just criminal convictions. CAMTC’s educational standards are high and make the titles of CMT and CMP consistent throughout the state. CAMTC is in a unique position to obtain information and determine patterns throughout the state.

What about massage professionals who do not have CAMTC Certification?

Massage professionals who choose not to apply (or who do not qualify) for certification can work in any jurisdiction that does not require certification. They will be required to comply with all local massage regulations. However, most massage professionals find CAMTC Certification useful because it is portable and allows them to provide massage for compensation in all cities and counties in the State without having to obtain a local massage permit.

Can we require owner's and managers who are not certified to submit to a background check and live scan?

Yes, the city or county has full authority over non certificate holders who own or operate massage businesses, as well as those who provide massage if certification is not required.

What water-based modalities have been approved by CAMTC?

Effective January 1, 2015, CAMTC may deny an applicant certification or discipline a certificate holder if, while engaged in the practice of massage for compensation or while visible to clients in a massage establishment, the applicant or certificate holder is dressed in swim attire if the water-based massage modality they are providing has not been approved by the Council [Business and Professions Code section 4609(a)(10)(A)]. The following water based massage modalities have been approved by CAMTC, so that wearing swim attire while providing these modalities (or while visible to clients in a massage establishment) will not be a violation of Business and Professions Code section 4609(a)(10)(A) or CAMTC’s Denial Procedures:     

  • Watsu Massage,
  • Vichy Showers,
  • Hydrotherapy,
  • Swiss Showers
  • Scotch Hose
  • Hydrotherapy tub

 Descriptions of these are below.

As always, unprofessional behavior during even these techniques is something that CAMTC would review whether the technique is approved or not. Bathing suits are not worn other than for the application of any of the modalities below, which do not include massage in the wet room.

 Watsu - this is provided in a 98 degree pool or large Jacuzzi, often used in rehabilitation clinics. The therapist is in the pool supporting the client while stretching their arms and legs gently

 Vichy Shower - usually found in high end spas, with multiple jets from an arm over the table, so the client is on the table, usually as part of a body treatment, like a salt scrub or body wrap.  Instead of jumping up and getting in a shower to rinse off the salt or mud, the client will simply lie there.  

Basically it's a set of five to seven shower heads that run parallel to the treatment table. The Vichy might be attached to the wall, or freestanding.

What is frequently presented as "table showers" using a hose in a shower is not a Vichy unit

 Scotch hose - is a form of hydrotherapy where the client is sprayed with water of varying temperatures; hot, warm and cold water that change frequently. The client stands in front of the jets.

 Hydrotherapy - is the use of water in the treatment of disease, specifically whirlpool baths/Jacuzzis. The massage therapist would not be in the tub with the client, unless it is designed and large enough for Watsu.

 Swiss showers -is shower in which jets of water are sprayed onto the body from above, and also from numerous nozzles on the side.

 The following techniques are offered by some massage therapists as well as other spa service providers. No bathing suit would need to be worn, unless one of the showers above is used to remove the products.

 Body Scrubs -using abrasive products to scrub dead skin off

 Body Wraps - wrapping the body in blankets to warm after a scrub to relax and allow moisturizer to soak in

Information Regarding Complaints

*Legal Notice regarding FAQs: These FAQs are provided as a service to individuals and businesses interested in CAMTC certification. However, these FAQs are not intended as, nor a substitute for, legal advice. Individuals and businesses with questions regarding CAMTC's enabling statutes, California Business and Professions Code sections 460, 4600 et. seq., Government Code section 51034, and/or the rules pertaining to various local jurisdictions should consult their own experienced legal counsel.

Please see our complaints page for further information and to file a complaint.

Are all California massage professionals required to be CAMTC certified?

No, CAMTC is a private nonprofit organization that provides voluntary certification to individuals that meet the requirements in the law.

How do I check to see if a massage professional is CAMTC certified?

Go to the home page for CAMTC.org and click on the VERIFY CERTIFICATION link to search for an individual to see if they are CAMTC certified.

CAMTC certificate holders are required to prominently display their original certification at their place of work. CAMTC certificate holders are also required to have their CAMTC ID card in their possession while they are working and to produce it if requested. Upon request, certificate holders are also required to provide their full legal name.

Can I file a complaint by phone?

No. All complaints must be submitted in writing by going to the following link and following the directions. CAMTC does not accept anonymous complaints.

What authority does CAMTC have regarding complaints?

CAMTC has the authority to conduct an investigation into the conduct of CAMTC certified massage professionals and applicants. CAMTC only has authority over CAMTC applicants and certificate holders, and does not have authority over other massage providers. CAMTC is authorized to take disciplinary action (up to and including revocation of certification) against certificate holders and deny applicants. Criminal investigations are conducted by law enforcement agencies, not CAMTC.

Can CAMTC resolve a financial dispute between a certified massage professional and a client?

No. CAMTC does not get involved in monetary disputes.

Can CAMTC investigate a massage establishment or their business practices?

No. CAMTC is a private nonprofit organization that provides voluntary certification to qualified individuals. It does not have authority over businesses. If you suspect criminal activity, you may report it to your local police department. If you suspect health code violations, please contact the local city or county department of health.

Can I file a complaint about a certified massage professional without providing my name or contact information?

No. CAMTC does not investigate anonymous complaints.

Can I file a complaint if I feel I was sexually assaulted or touched inappropriately during a massage by a CAMTC certified massage professional?

Yes. CAMTC takes these complaints very seriously. File a complaint using the CAMTC COMPLAINT LINK, and include as much detail as possible (i.e. massage professional's name, certificate number if known, date and time of the occurrence, location/address of the occurrence, and details of the incident).

If I believe I was sexually assaulted during a massage, can I file a police report?

Yes. In addition to filing a complaint with CAMTC, you can report the incident to your local police department.

If I file a police report does the police department automatically notify CAMTC?

No. There is no legal requirement that the police notify CAMTC of a complaint against a certified massage professional. You should file a complaint with CAMTC using the CAMTC COMPLAINT LINK, and include as much detail as possible (i.e. massage professional's name, certificate number if known, date and time of the occurrence, location/address of the occurrence, and details of the incident).

If I file a complaint with CAMTC, does CAMTC notify the police department?

No. You get to decide whether or not you file a police report.

If I file a complaint using the complaint link, how long does it take CAMTC to acknowledge receipt of the complaint?

You will immediately receive an email message letting you know that your complaint was received. You will also generally receive acknowledgment of your complaint by a member of the Professional Standards Division within 2-3 business days.

California Massage Therapy Council’s mission is to protect the public by certifying massage professionals in California that meet the requirements in the law and approving massage programs that meet the minimum standards for training and curriculum.

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All information provided by CAMTC on this web page, and on its other web pages and internet sites, is made available merely to provide immediate access for the convenience of interested persons. While CAMTC believes that the information listed here is reliable, human or mechanical error remains a possibility, as does delay in the posting or updating of information. Therefore, CAMTC makes no guarantee as to the accuracy, completeness, timeliness, currency, or correct sequencing of the information. Neither CAMTC, nor any of the sources of the information relied upon, shall be responsible for any errors or omissions, failure to post or update in a timely manner, or for the use or results obtained from the use of this information.

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File a Complaint

CAMTC takes complaints against massage professionals and schools very seriously. CAMTC's inquiry is limited to investigating conduct by CAMTC certificate holders and applicants that is substantially related to the qualifications, functions, or duties of a certificate holder. In order for us to determine whether the complaint may warrant investigation, you must:

  • Identify yourself by name and contact information. CAMTC DOES NOT INVESTIGATE ANONYMOUS COMPLAINTS.
  • Identify the name of the massage professional, location where the massage professional works or where the conduct complained of occurred, CAMTC certificate number if known, and provide as much other information as possible
  • Describe the conduct in question in detail
  • Indicate whether or not you have filed a police report, and if so, provide information about that report (i.e. date filed, law enforcement agency, report number, etc)

If CAMTC decides to investigate a complaint against a CAMTC massage professional or applicant, you must be willing to:

  • Provide a signed declaration under penalty of perjury
  • Possibly testify to the allegations
  • Explain your relationship with the massage professional
  • Provide any other evidence in your possession

CAMTC IS NOT A LAW ENFORCEMENT AGENCY NOR GOVERNMENT AGENCY. CAMTC DOES NOT REGULATE MASSAGE ESTABLISHMENTS, AS THAT IS UNDER THE JURISDICTION OF CITIES AND COUNTIES. IT IS WITHIN THE SOLE DISCRETION OF CAMTC WHETHER OR NOT TO INVESTIGATE OR PURSUE ANY CASE AGAINST A MASSAGE PROFESSIONAL.

Please send complaints in writing to CAMTC by email:

complaints@camtc.org

*This email link is for filing formal complaints against certificate holders. It cannot be used for routine inquiries.

More information under FAQs 

Posted 4/7/11. Revised 10/31/16 and 11/01/2021.

Verify Certification